Their Story

Isentia is APAC’s leading media monitoring, intelligence and insights solution provider, enabling top-performing communication teams make sense of the world’s conversations in real-time.

In 2020, Isentia began their partnership with Solve, where we have reimagined their talent landscape. Read on to discover how we helped to build a full-scale talent function.

The Challenge

As the leading media intelligence agency in the Asia-Pacific region, Isentia needed to streamline their processes to ensure they were securing top talent in today’s highly competitive market. They were experiencing a number of challenges:

• ‍Decentralised recruitment approach: with various regions operating independently, this made it nearly impossible to maintain consistency. ‍
• Inability to scale: with forecasts to hire 500+annually, they needed a streamlined and consistent approach in order to meet these goals
• Employer brand battles: limited exposure and appeal of Isentia's employer brand in critical candidate markets impacted their ability to attract top talent.
• Resource constraints: with insufficient internal resources dedicated to recruitment strategy, they required specialist support to refine and elevate their hiring processes

With a complicated hiring landscape, Isentia needed a specialist RPO solution to own their recruitment function to simplify and enhance their talent acquisition. That’s where Solve stepped in.

The Solution

Solve partnered closely with Isentia to centralise, automate and standardise their hiring processes and align with their strategic goals. Following a discovery period that included one-on-one stakeholder interviews, hiring leader focus groups and consultation, voice of customer experience surveys and a detailed analysis of previous hiring data, we set out to achieve the following:

• Build a centralised talent acquisition function that serviced all current Isentia locations and skillset requirements.
• Deliver significant cost efficiencies.
• Streamline recruitment processes to reduce overall time to hire.
• Enhance and measure the candidate and hiring leader experience throughout the talent process to enable data driven decision making.
• Elevate the employer brand for sustained growth across APAC.
• Deliver and implement a fully functional RPO.

Our solution included a dedicated team of TA partners with deep expertise, specifically chosen to match Isentia’s hiring needs. Were viewed Isentia’s processes to understand where manual processes could be automate and make meaningful improvement to their use of technology – improving experiences for all stakeholders in the hiring process as a result. 

The Impact

Within 12 months, Solve had implemented a full-service talent acquisition model, servicing 8 geographies. Our partnership saw immediate impact, quickly transforming Isentia’s hiring processes and creating ongoing tangible benefits:

• ‍Scalability and flexibility: implementing a centralised model enabled us to consistently deliver hundreds of hires annually, across a range of disciplines and locations.‍
• Uplift of employer brand: Improved the client’s representation in the candidate market to develop talent pools of suitable candidates who are engaged with the client’s brand. ‍
• Technology integration: enhanced Isentia’s use of recruitment technology to create a sustainable, long-term talent acquisition model.‍
• Enhanced candidate experience: we delivered an outstanding onboarding experience to set new hires up for success and reduce attrition.
• Cost savings of 72%: reduced total recruitment spend by 72%, with average cost per hire dropping by 36%.‍
• Time to hire improved by 40%: decreasing from ~45 days to 27 days, allowing Isentia to meet demands faster and with precision.
• NPS excellence: outperformed NPS targets by 33%
• Offer acceptance rate of 90%: sourced best-fit candidates and presented Isentia in a compelling and engaging way.
• 892 total hires: since implementing our RPO solution, Solve facilitated nearly 900 hires with a 90% acceptance rate on offers.

 Ready to transform your recruitment strategy?

Are you an enterprise business experiencing pain points with your recruitment strategy? Get in touch with Solve via the contact form below to see how we can transform your TA function!

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